December 26, 2017

Want Your Team to Win? Find the Root Cause of Success.

Imagine for a moment that you’re a young Battalion Commander in Vietnam. On November 14, 1965, you’re leading your troops into what you expect to be […]
December 10, 2017

Creating Value—Whose Job Is It, Really?

Let me share a client experience with you. A hospital system had a brilliant and focused CEO. One of his major projects was improving doctor satisfaction […]
November 10, 2017

Unclear Expectations: the Simple Problem that Keeps Capable Employees from Doing Excellent Work

Back in the early ‘90s, Gallup asked American workers to rank the factors that had the strongest influence on their job performance. Of all the factors, […]
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